TATA Nano lowest in terms of customer satisfaction

TATA-NanoAs per a latest market survey done by TNS Global, in terms of customer satisfaction Tata Nano stands at the lowest. It also said that even the lowest level of customers are expecting more this time.

It added that Nano is failing when it comes to design while for Maruti 800 the demand is for more and more quality service.

Tata Nano has managed to get only 70 points in the survey while its closest competitor Maruti Alto managed to get 91.

It was in the North segment that more customers were dissatisfied with their premium segment. And the reason for it was low level of servicing in this part of India. Not only that, TNS Global also stated that when it came to the national level, it was the customers in the bigger cities who were more satisfied than the ones in the smaller places.

Meanwhile, it was turn of Maruti whose Suzuki A-Star and Zen Estillo were able to score the highest in this car segment. For the upper level, it was VW Polo and Maruti Swift who shared the same top slot.

For the mid-sized area, it was Toyoto Corolla Altis that got the highest point.