Technology giant, IBM has informed that it has opened its service management centre of excellence in Pune, which will act as a regional hub for IBM Tivoli service management software and strategy.

Pune is a strategic location for India Software Lab for IBM Tivoli software development, support and service teams. The centre will focus on high value areas like telecom, security, automation and asset management.

It will provide client engagement support to sales team, business partners, facilities for proof of concept, demos, and workshops. Further it will also offer certification and joint education programs with local universities, access to industry models, best practices, and proven methodologies based on IBM's worldwide service management experience.

The center will be staffed by IBM service management experts.