BPO Industry

WNS Holdings inks strategic alliance with Trintech Group

WNS Holdings inks strategic alliance with Trintech GroupWNS (Holdings) Limited, a leading global business process outsourcing company, has entered into a strategic partnership with Trintech Group Plc.

Under the terms of the agreement, WNS will offer its customers financial governance applications, implementation services and technical support in order to maximize efficiencies, tighten controls and increase ROI from financial operations.

Excel Infoways IPO subscribed 1.97 times

Excel Infoways IPO subscribed 1.97 times  Mumbai-headquartered Excel Infoways initial public offer (IPO) finally ended on Friday, 17 July 2009 with subscription of 1.97 times, receiving bids for 1.11 crore shares as against 56.67 lakh shares on offer.

The IPO was subscribed 1.9 times, with retail investor's portion getting subscribed 2.64 times. The portion reserved for non-institutional investors was subscribed 5.30 times. The qualified institutional buyers (QIBs) portion was subscribed 0.48 times.

The price band of the issue, which opened on 14 July 2009, has been fixed at Rs 80-85 a share.

IT industry to report 10.8% growth rate: IDC Study

IT industry to report 10.8% growth rate: IDC StudyCountry's IT industry grappled with global slowdown and recessionary waves across the world may further decline for the financial year 2009 under global and domestic pressures. The recession hit IT and IT-enabled services industry may grow just at 10.8 per cent to touch Rs 309,573 crore as per recently released report by market intelligence firm IDC.

Aegis to pump US$100 million in its arm

Aegis to pump US$100 million in its armAegis Ltd., the global IT services outsourcing arm of the Essar Group, has announced the set up of an independent technology subsidiary called Aegis Tech Ltd.

The company plans to invest US$100 million over the next 12 months in Aegis Tech to propel growth in this emerging segment.

The new subsidiary will provide end-to-end, customized solutions in the areas of Voice & Data, Networking, Unified communications, Managed Services, Info Security, and Remote Infrastructure Management.

3i Infotech announces setup of its BPO subsidiary

3i Infotech 3i Infotech, a global provider of IT solutions and one of India's largest product companies, has announced the setting up of 3i Infotech's BPO subsidiary, as part of its go-to-market approach for this important business segment.

The company has informed that, from now all its BPO business would be managed through 3i Infotech's wholly owned BPO subsidiary.

The company claims that, during the financial year 2008-2009, BPO services emerged as a very important component in 3i Infotech's suite of offerings worldwide, contributing one-third of revenues of Rs 2300 crore.

TCS opens development centre at Lucknow

TCSA new development centre has been unveiled by Tata Consultancy Services (TCS) at TCS Awdh Park in Lucknow, Uttar Pradesh.

It has been learnt that after the TCS facility in Noida, with 1,500 seats, Awdh Park is the second-largest IT establishment in UP, which is spread over three acres of land.

S Ramadorai, chief executive and managing director, TCS, expressed, "TCS' expanded footprint in Lucknow should also encourage more investments in the city to help realize its shared dream of becoming an IT-BPO."

Australia-based UCMS Group to be bought by Aegis for Rs 203 crore

Australia-based UCMS Group to be bought by Aegis for Rs 203 croreA deal was signed Friday by Aegis Ltd., Essar Group's backoffice unit, also known as Aegis BPO with the aim to purchase Australia's UCMS Group Ltd., a business process outsourcing services provider, for about $54 million in cash.

It was revealed by Aegis BPO and UCMS Group via a joint statement that a sum of Australian $0.98 a share in cash would be paid by Aegis, through its affiliate Aegis BPO Services Australia Pty Ltd, for UCMS' shares - a premium of 133% over the May 14 closing price of A $0.42.

BT signs call centre deal with Emirates airline

BT signs call centre deal with Emirates airline

Emirates airline has announced that it has inked a five-year pact with British Telecom UAE .

Under the agreement, the airline will set up a virtualised infrastructure that will link together seven contact centres based in Manchester, New York, Melbourne, Mumbai and Dubai, as well as nine other town office locations.

The airline authorities said that the deal will allow them to offer additional services to passengers and agents, plus cut operating costs and improve efficiency.

Sparsh BPO rolls out its second delivery centre in Bangalore

Sparsh BPOSparsh BPO Services, the leading provider of Business Process Outsourcing (BPO) services in the Indian market, has announced the launch of its second delivery centre in Bangalore.

The company claims that newly revealed facility, having seating capacity of 450 persons, will further flourishes Sparsh's presence in the city. The new facility will provide proximity to key customers in the southern region.

The centre will provide multi-lingual services in English, Tamil, Kannada, Malayalam and Telegu across a range of verticals to deliver contact center management including customer support services, collections and sales.

Cognizant posts 11 per cent rise in net income for Q1

Cognizant posts 11 per cent rise in net income for Q1US-based information technology firm, Cognizant Technology Solutions Corporation, having a large network of BPO’s in India, reported 11 per cent increase in its net profit for the quarter ended March 31, 2009. Its revenue rose 16 per cent to $746 million during the quarter as compared to its revenue in the same period last year.

Francisco D'Souza, President and CEO of Cognizant, said, "We are pleased with our performance during the first quarter which exceeded our revenue guidance and demonstrated Cognizant's continued ability to outperform the industry."

The proposed US visa curbs to affect Indian IT firms; evoke criticism

IT SectorThe bill introduced by US Senators Mr. Chuck Grassley and Mr. Dick Durbin on Thursday is expected to have grim implications for the Indian IT firms, as it aims at curtailing the use the of H-1B and L1 visas, thereby limiting the competitiveness of the offshore vendors.

The bill proposes to alter the H-1B and L1 visa stipulations in such a way that US employers would be prohibited from employing additional H-1B and L-1 guest-workers in case more than 50 per cent of their workers are H-1B and L-1 visa holders. The implementation of the proposal in its current form could cause a big dent in the profitability of the Indian IT services market.

IT, BPO sector likely to log $225 billion revenue by 2020; has potential for $150 billion more!

IT, BPO sectorAccording to the "Perspective 2020: Transform Business, Transform India" report by industry association Nasscom and McKinsey, India needs to address some fundamental problems in case it wants its IT and BPO industry to generate an additional $150 billion revenue potential by 2020, over and above the $225 billion revenue the sector is expected to log.

Gartner report: Indian BPO industry’s revenue to increase two-fold by 2010-end

Business Process Outsourcing (BPO) According to a recent report by the information technology research and advisory firm Gartner, the economic downturn and protectionist measures of western countries notwithstanding, the market share of the business process outsourcing (BPO) industry will likely increase two-fold over the next couple of years.

The report said that Indian vendors in the BPO sector would experience growth, owing to factors like dependable service delivery, sustained acquisitions of Europe and North America-based shared service centers, as well as revenue growth from continental Europe by way of partnerships.

US companies start pulling out outsourcing operations from India

US companies start pulling out outsourcing operations from IndiaA large number of US firms have started to pull outsourcing operations from the traditions destinations such as India, probably due to revelation of Satyam's accounting fraud and terror threats in the aftermath of Mumbai terrorist attack on 26/11.

Infosys BPO Gets ‘Positive’ Rating By Gartner

Infosys BPO Gets ‘Positive’ Rating By Gartner Infosys BPO, the business process outsourcing arm of Infosys Technologies, declared that it got a ‘positive’ rating in Gartner’s MarketScope for Comprehensive Finance and Accounting Business Process Outsourcing, 2008.

Infosys BPO was amongst the 11 vendors judged for the reports that focused on vendor potentialities in the wide-ranging F&A BPO market.

Wipro BPO to set up a Shared Services Centre in Brazil for AmBev

Wipro BPO to set up a Shared Services Centre in Brazil for AmBevWipro Technologies, the global IT services division of Wipro, has informed that its Business Process Outsourcing division, Wipro BPO, is setting up a Shared Services centre in Curitiba, Brazil for AmBev.

AmBev is the biggest private company for consumer goods in Brazil and the biggest brewer for Latin America. The Company was created on the 1st of July of 1999, in association with brewers Brahma and Antarctica.

Bharti Airtel offers another Six-Year Contract to IBM’s unit

Bharti Airtel gives another Six-Year Contract to IBM’s unitBharti Airtel, India’s biggest mobile phone company by customers,, has announced a strategic outsourcing agreement with IBM to further enhance its customer service experience for its top end Platinum customers through process and technology innovation.

Under the six-year contract, IBM's managed business services unit IBM Daksh will provide voice and back-office services including customer service, collections, and customer retention from its centers.

Recap Partners to acquire Chennai-based HOV Service for Rs 950 crore

Recap Partners to acquire Chennai-based HOV Service for Rs 950 croreNew York-based REcap Partners-LLC has agreed to acquire Chennai-based business process outsourcing (BPO) firm HOV Services along with its two units operational in Beijing and Hong Kong for total consideration of Rs 950 crore. 

In February 2007, HOV Services came in headlines when it acquired US-based Lason for $148 million. The deal was considered as the one of the biggest acquisitions in the BPO segment.

Spanco inks BPO deal with Spice Televentures

Spanco inks BPO deal with Spice TeleventuresSpanco Telesystems and Spice Televentures have entered into joint venture to create one of India’s largest onshore domestic BPO Company. 

The joint venture will see the merger of three domestic BPOs in the onshore space comprising of Omnia BPO Services, Bharat BPO and Spanco BPO Services.

This joint venture will offer ITES, BPO and all other related services including services in back office segment to clients encompassing customers across diverse segments including Banking, Financial Services and Insurance (BFSI), Telecom, Travel and eGovernance sectors in the country.

Ranklin Solution buys US-based Cigniti

Hyderabad-based Ranklin Solutions has acquired US-based enterprise resource planning (ERP) firm Cigniti for an undisclosed amount.

Cigniti has around six major ERP installations across the world, and is also an implementation partner for other technologies including Java (Sun Microsystems). The company has presence in the UK, Australia and New Zealand and has over 250 employees on its payroll.

However, the officials of Ranklin Soluitions, neither disclosed the value of the deal nor the turnover of the acquired company, referring a non-disclosure agreement.

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