BPO Industry

Furious Call Centre employee Sets co-worker on Fire

Call Centre in India
New Delhi: A call centre worker allegedly tried to set aflame Mandeep Kaur, his 22-year-old fellow worker, after she rejected his marriage proposal.

For the past sometime, Abhishek and Mandeep were working in the same call centre in Saraswati Vihar, and used to travel together to their homes nocturnally in his car.

Police alleged that Abhishek had recently proposed to Mandeep, but after she rejected her proposal, he began to harass her by making fake phone calls among many other things.

The police also told that she had even complained to her boss who admonished him.

British Telecom in call centre fraud to ensure winning of one billion pound business contract

London, Sept. 14: British Telecom covered up a massive fraud by call centre staff to ensure it won a new contract worth more than one billion pounds, an employment tribunal was told.

According to the Daily Mail, call centre staff made millions of 'false' calls on auto diallers to make sure bonus-linked performance targets were met under a lucrative contract handling calls from Ministry of Defence bases.

Firstsource pays $330 Mln for MedAssist

Firstsource Solutions Ltd.Mumbai: Back-office Company Firstsource Solutions Ltd has adopted U.S.-based MedAssist, a leading provider of revenue cycle management in the healthcare industry for $330 million.

There would be no alteration in the organization of MedAssist and all 1,400 employees would carry on their existing duties, Firstsource said..

Wipro Acquires US Outsourcer Infocrossing For USD 600 Mn

Wipro TechnologiesWipro Technologies signed up a definitive agreement to takeover the Nasdaq-listed Infocrossing Inc in an all-cash transaction for $600 million (around Rs 2,430 crore).

The Nasdaq-listed company, Infocrossing is a US-based source of IT infrastructure management, venture applications and business process outsourcing services. For 12-month ended March 2007, Infocrossing posted earnings of $232.4 million with a net income of $9.3 million and $22.3 million cash on balance sheet.

Tech Mahindra Q1 Net Profit Up By 59.7%

Mumbai: FTech Mahindraor the first quarter ended June 2007, Pune-based Tech Mahindra’s consolidated net profit ascended 59.7 per cent to Rs 170.3 crore as compared to Rs 106.6 crore in June 2006.

Income for the same quarter arose by 49.25 per cent to Rs 876.3 crore from Rs 587.1 crore. The company appended four new customers during the same period.

On a sequential basis, earnings from British Telecom, which is company’s major client, diminished to 64 per cent from 67 per cent of total proceeds.

Cisco To Double Up Indian Headcount By 2010

Mumbai: Worldwide head in Internet networking, Cisco Systems IncCisco Systems Inc. plans to double up its Indian headcount by 2010.

As at the end of Q2 FY 07, Cisco India had around 2,800 workers including R&D sales and business support staff.

Ranajoy Punja Cisco India and SAARC Vice President (Business Development) stated, “We are a global company and Cisco is serious about India. The company has set up the Cisco Global Development Center in Bangalore, a software development center, which is the largest out of the US.”

Genpact Looking At US listing

Genpact BPOIndia’s largest BPO firm, Genpact, is speculating a US listing through an IPO to raise over $600 million for the company and its promoters. Genpact, formerly known as Gecis, was previously a part of US-based global industrial multinational General Electric (GE).

“Genpact, a Gurgaon-based BPO, is planning to offload about 15% equity through a public float on either NASDAQ or New York Stock Exchange later this year,” told merchant banking sources close to the development.

IT, BPO Grew As Per Estimations In FY07

The IT industry performance for the 2006-07 may fit in order with prospects. It’s not just escalation of the rupee that will affect the attitude but also enhancement in salaries and the minimum alternate tax (MAT), which could catch a charge on the IT industry, in a cumulative manner.

The other worrying part is the constant habituation of the IT industries on the habitual applications development and maintenance (ADM) tasks and their incapability to expand considerably to the advanced charging and harder undertakings in fields like marketing, logistics, automobiles and aerospace.

Sid Pai, partner TPI International stated, “Sustaining top line growth will be a challenge.”

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