New-age private lender Yes Bank and networking giant Cisco have introduced ‘Yes touch phone-banking services’, a speech-enabled voice recognition facility for the first time in the Indian financial services sector.

With the latest facility, the bank's customers will now be able to access their accounts 24X7 that will support business-related queries and transactions.

Further, customers can also perform routine enquiries or transactions through speech-enabled voice recognition service, by just speaking pre-defined aided keywords. The service will also provide integrated access through email, web-chat, IVR, and voice to customers.

Currently, the customer will have a customer ID and PIN to access his/her account, but the bank plans to launch a new telephonic voice identification system christened ‘voice biometric’ for identity, in partnership with a US company in the coming fiscal.