Whole Foods found Overcharging for Pre-packaged Foods
New York City’s Department of Consumer Affairs (DCA) is investigating the Whole Foods for charging higher price for its pre-packaged foods. Authorities concerned have termed the practice of overcharging in the grocery chain as the worst case of mislabeling they have seen in their careers.
“It is unacceptable that New Yorkers shopping for a summer BBQ or who grab something to eat from the self-service aisles at New York City’s Whole Foods stores have a good chance of being overcharged”, stated DCA Commissioner Julie Menin.
Whole Foods having nine stores in New York City and one will soon open in Harlem has not clearly denied the charges, but also said that any overcharges were not intentional.
Whole Foods said they have always aimed to satisfy their customers and has always fully refund items that have been found to be incorrectly weighed or priced. The grocery chain stated it wants to assure its shoppers that it has never intentionally used any wrong practices to incorrectly charge customers.
On the other hand, the department has tested 80 different pre-packaged products at New York Whole Foods outlets and all of them were found to be having mislabeled weights. Owing to overstated weights, consumers are being overcharged.
The agency said that main question is how products packaged for sale at Whole Foods are weighed and labeled. It seems packages are not routinely weighed or are inaccurately weighed. It has also come into notice that Whole Foods is not only that is practicing such a thing. The department’s investigation has included 120 grocery stores across the city.Whole-Foods.jpg