According to a study conducted by Harvard researchers, patients in US hospitals are dissatisfied with the care in the hospitals.
Many hospitals lag in key areas such as management and discharge instructions. The patients feel uncomfortable due to excess noise.

“These data represent a sea change for the health-care system," said study author Dr. Ashish K. Jha, an assistant professor for health policy at the Harvard School of Public Health.

"Even though we spend $2 trillion on health care, you would think that things like always managing patients' pain in the hospital is something we would have gotten right by now," Jha said.

Jim Conway, senior vice president at the Institute for Healthcare Improvement remarked, "A lot of our processes are very flawed. Anecdotally, we are hearing lots of cases from patients and their families, where they didn't believe that staff was available to give them the care they need when they need it."

Dr. Steffie Woolhandler, an associate professor of medicine at Harvard Medical School and co-founder of Physicians for a National Health Program opined, "The study suggests a simple way to simultaneously improve quality and save money -- get rid of for-profit hospitals. The study shows that for-profit hospitals have significantly lower ratings and once more affirms that profit-seeking has no role in care of the sick."