Capita India, the Indian arm of Capita Group, the UK’s biggest business process outsourcing (BPO) company, has acquired Prudential Process Management Services (PPMS)-India, the captive arm of Prudential UK, which has been on the block for some time.

Established in December 2003, PPMS India at present has over 1,400 employees and focuses on providing back-end support to Prudential's operations in UK. 

The latest deal is very important for Capita's £722-million contract to provide outsourcing services to Prudential UK.

Mumbai-based Capita has offices in Vikhroli and Thane. Presently the group is expanding its operations to Pune, making it a multi-city operator. The deal would take Capita’s staff in India to 3,000, which represent 10% of the group’s total workforce.

However, Prudential will keep a captive offshore service centre in Mumbai, which will continue to deliver a number of important activities for its UK business. Prudential plans to grow this facility as a shared services operation for the Prudential Group as a whole.