Emirates airline has announced that it has inked a five-year pact with British Telecom UAE .

Under the agreement, the airline will set up a virtualised infrastructure that will link together seven contact centres based in Manchester, New York, Melbourne, Mumbai and Dubai, as well as nine other town office locations.

The airline authorities said that the deal will allow them to offer additional services to passengers and agents, plus cut operating costs and improve efficiency.

The sources said that this arrangement will significantly increase Emirates’ ability to deal with customer interactions, leading to enhanced satisfaction for company’s  customers and better cost control for the company.

(via TopNews Arab Emirates. Contributed by Rehan Rachid)