Telecom watchdog, the Telecom Regulatory Authority of India (TRAI) gave out the advice to service suppliers for offering Value-Added-Services (VAS) to users. These directives were given by TRAI today, keeping in mind the interest of customers.

According to TRAI, the suppliers should confirm the VAS within the 24 hours of confirmation from the customers by mails, messages or Fax or in a written form.

“He should charge the consumer only if the confirmation is received from him for such value added service and shall discontinue if no confirmation is received", TRAI said.

Also, the customers must be informed three days prior the due date of renewal of a subscribed value added service. If the balance in the customer’s pre-paid account is inadequate, at the renewal of subscription to a VAS, he should be informed through SMS.

The telecom authority has given out the notice to all the telecom companies, so that the users can make use of the services without facing any problem.

TRAI Chairman J. S. Sarma said that the service providers have been asked to provide details regarding the 3G services and the suppliers should ensure that these guidelines are to be followed.