Dun & Bradstreet forecasted further slowdown in the ITeS and BPO as a result of global financial crisis. The Banking Finance Services and Insurance (BFSI) sector is also under pressure due to slowdown and tight monetary policy. Companies are trying to mitigate their dependence on banks and finance institutions by cost cutting measures including retrenchment.

President and chief executive officer – India of Dun & Bradstreet (D&B) said that the industry has started to provide services to different verticals and do not want to confine in a particular segment. BPO companies have started to offer multi dimensional services to different organizations and registered decline in margin as compared to previous year. However, other sectors such as KPO, LPO, EPO and e-Learning have increased its share in recent times by diversifying their services. Dr. Vaish was speaking at the launch of the fourth edition of its publication, India's Top ITeS and BPO Companies 2008.

The publication explains the achievements of ITeS and BPO sector and its growth drivers. It also explains the growth planes of Top ITeS and BPO Companies in near future. ITeS and BPO segment provides employment to 700,000 people and make revenue of approximately Rs 600,000 per annum from single employee. Chennai emerged as a most favorable destination for delivery centers in the country. The key markets for ITeS-BPO companies are facing slowdown which would impact their prospectus in a long run.