Ofgem

Regulators record higher complaints against energy firms

OfgemData released by the Ombudsman Services have showed an increase in the number of complaints against energy companies during the first quarter of the year.

The data showed that the number of complaints recorded an increase of 224 per cent to 10,638 during the first quarter compared to 3,277 recorded during the first quarter of 2013. The data showed that the number of complaints will be higher in 2014 as there were a total of 17,960 complaints during the previous 12 months.

Panel ask Ofgem to make energy companies’ more transparent

Panel ask Ofgem to make energy companies’ more transparentA panel of MPs in the UK have asked the energy industry regulator, Ofgem to make sure that energy companies are transparent about the way they earn their profits.

Ofgem suggests new laws to prevent electricity theft

Ofgem suggests new laws to prevent electricity theftThe energy sector regulator in the UK, Ofgem has suggested new laws in order to check the electricity theft in the country.

The regulator said that it records about 25,000 cases of electricity theft every year and about a third of them are linked to growing cannabis. Ofgem estimated that £200million worth of electricity is stolen each by from the consumers while about £67million of electricity is used to power cannabis farms, that required huge amounts of powers as lights are required to be kept on for 12 hours a day.

Energy suppliers to inform customers of cheapest tariff

Energy suppliers to inform customers of cheapest tariffAccording to new regulations, energy suppliers in the country will now have to inform their customers of the cheapest tariff available.

Ofgem releases proposed reforms to the industry regulations that would not require energy suppliers to let customers know about the cheapest tariff offered. The regulator said that the consumers in the country re being confused due to the complex tariffs.

Ofgem fines EDF £2m for poor service

Ofgem fines EDF £2m for poor serviceBritain's energy regulator, Ofgem has fined EDF 2 million pounds for failing to grant electricity connections to some customers within three months.

As per Ofgem's investigation EDF Energy failed to meet a 3-month deadline in connecting customers in as many as 100 cases since 2006.

Speaking on the topic, Ofgem's managing director for corporate affairs, Sarah Harrison said, "Customers should not have to accept poor service in any part of the energy market."

Earlier, National Grid was slapped with £30 million fine by Ofgem for obstructing the rollout of smart-meters.




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