Global BPO services provider Firstsource Solutions, has informed that it has signed a five-year, Rs 145 crore outsourcing agreement with Idea Cellular, India's third-largest private telecom services provider.

Under the contract, Firstsource will provide a suite of customer management & interaction services including customer service, billing, new product information and plan details related interaction services to Idea from its centre in Coimbatore.

The company stated in a communiqué that it will provide these services for Idea's Kerala and Tamil Nadu customers in English, Malayalam and Tamil. Currently, around 12% per cent (around Rs 210 crore) of Firstsource's revenues come from India business, while 34% part comes from the telecom vertical. Ahead of positive announcement, the scrip of the company today settled the day with gain of Rs 1.25 or 5% at Rs 24.65 on BSE.