Dubai Customs expressed commitment for offering high quality customs services to all those visiting the nation through air, land or sea links. The department recently launched "Dubai Customs Passenger Charter" in line with its initiatives to offer world class services the visiting passengers.

Dubai Customs has introduced a framework for passengers clearly defining passengers' rights and duties with regards to customs services. It also introduced a mechanism for submitting suggestions, enquiries and complaints by the visiting passengers in line with the guidelines set under the ISO standards including 10001:2007.

The initiatives are first of its kind in the Arab World for addressing quality management, customer satisfaction and corporate code of conduct. The charter will meet the best international practices adopted by international bodies such as the International Civil Aviation Organization (ICAO), Airports Council International and the International Air Transport Association (IATA).

H.E. Ahmed Butti Ahmed, Executive Chairman of Ports, Customs and Free Zone Corporation, Director General of Dubai Customs emphasized: "We view our work as the constant Endeavour that goes in line with Dubai's rapid development as envisioned by HH Sheikh Mohammed bin Rashid Al Maktoum, UAE's Vice-President and Prime Minister and Ruler of Dubai".