Tata Communications has signed a partnership agreement with SugarCRM, the world's leading provider of commercial open source customer relationship management
(CRM) software, to provide On-Demand CRM applications to its customers in India.

The latest move is an extension of its managed services portfolio, which marks the Tata Communications' entry into the fast growing software-as-a-service (SaaS) space. Tata Communications' managed services portfolio now extends beyond network, infrastructure, security and collaboration services into the application space to enable them to transform the way they operate their businesses.

Under terms of the agreement, Tata Communications' On-Demand CRM service will be available immediately to organizations of all sizes in India. The On-Demand CRM service will help organisations in India to more effectively manage their customer relationships and increase business effectiveness and profitability. The stock of Tata Communications closed today at Rs 357 on BSE.