Seagate has made announcement about the launching of 'at-your-doorstep' pick-up service for its products in India.

This latest customer-care offering from the world’s top maker of storage solutions intends to fortify its support for Seagate customers in far-flung areas. The service, which is offered through 43 SeaCare™ Centers across the country, offers up speedy pick-up and delivery for in-warranty Seagate® and Maxtor® products from customers' premises and entails no additional cost to the customer.

A simple process, customers just call the toll-free SeaCare Centers (1800 425 4535 from BSNL/MTNL lines; 044-42015212 from other lines) and give details of their Seagate products and addresses. Clients are then given call-IDs that should be written on the top of the packed products, ready for the pickup service. Replacement drives are delivered in the same way.

The service has now been rolled out in full with added features that include online tracking and SMS (Short Message Service) notification.  Customers may log in for website tracking and key in the call-ID to get the status of their replacement requests and expected delivery date. A pre-delivery alert is also sent to the customer via SMS.

Mr. Rajesh Khurana, Seagate country manager – India and SAARC, said, “This service was initially introduced on a pilot basis and it received tremendous positive feedback from customers living in these smaller towns. Our customers deeply value Seagate's customer-friendly approach and they enjoy peace of mind, knowing that we are fully committed to bringing them innovative service programs that will enhance their experience with Seagate storage solutions.”

The free pick-up-and-drop service is the latest customer-friendly and innovative marketing and service program introduced by Seagate in India as a part of the Company's commitment to the Indian market.

Earlier, Seagate announced its partnership with its channel partners to back up a series of retail access points across several of India's fast-emerging cities to address the country's expanding market and customer needs.

These retail access points are situated in cities such as Bhopal, Coimbatore, Dehradun, Jamshedpur, Kanpur, Ludhiana, Madurai, Mysore, Nagpur and Visakhapatnam – bringing information on Seagate's industry-leading storage solutions to a broader and fast-growing range of consumers. These access points help customers to browse and reference detailed information on Seagate products and avail themselves of trained service staff that can address their queries in person.

Seagate has been collaborating closely with its partners to deliver an unparalleled record of innovation in customer service and warranty offerings. In addition, Seagate had improved service reach to regions where there may be no SeaCare Centers by collaborating with its SPP members in that area to act as collection and delivery centers.

Customers also enjoy other services, such as an SMS customer care offering, which guides users to the nearest service centers or provides status of warranty. Other innovations include mobile service vans catering to the trade hubs around New Delhi and Mumbai and the provision of a national, toll-free call center service.