Comcast customers have complained in the past regarding the customer service provided by the largest canble services provider. Comcast CEO has admitted that the customer service of the company is not up to the mark and it is an embarrassment to the company. To deal with the problem, the largest broadcasting and cable company in the world by revenue has decided to triple the size its current team.

On Monday, the company announced that it has taken the issue seriously. The best way to solve the problem is by increasing the number of employees in the company. According to the company headquartered in Tupelo, Mississippi, it has decided to triple the number of workers who will handle the customer complaints through social media.

As per the company, it is going to hire 40 new workers, who will be social care specialists. Currently, the American International mass media company has 20-person social media customer service staff, which is handling its customer service.

Comcast's current social team handles problems of customers through social media. The team answers the complaints and questions asked by customers through Facebook, Twitter and other social media platforms. The new workers will help customers in solving problems with Comcast service.

While confirming the new hiring, Tom Karinshak, Comcast's senior vice president of customer service, said, "With a much bigger team, we'll be able to support customers across more platforms. And we'll be able to get to them faster".

According to the company, the team will handle about 22 million customers across the United States. Earlier, Comcast CEO Brian Roberts accepted that a number of customers were not happy with the company's customer services. According to Roberts, he was disappointed when he came to know about the company's customer service performance. As per some reports, the cable giant has even failed to meet customers' low expectations last summer.