Ola Electric CEO Bhavish Aggarwal got involved with the wrong person. Kunal Kamra is a popular comedian and he doesn't worry about voicing his opinion. Kamra has openly criticized Prime Minister Narendra Modi and from time to time, he raises social issues. After Karma commented about Ola Electric's lack of service for existing customers, instead of acknowledging the issues, Ola CEO Bhavish Aggarwal attacked Kamra. Without taking into account how this move could backfire, Aggarwal's response to Kamra was rude.

After this issue, Ola Electric stock witnessed a sharp correction (but later recovered some of the losses). Authorities started checking Ola Electric's customer service shortcomings. And, now Kamra has replied to Aggarwal on Twitter.

Comedian Kunal Kamra has reignited his public criticism of Ola Electric and its CEO, Bhavish Aggarwal, this time focusing on the company’s lack of transparency regarding customer complaints and refunds. In a series of posts on social media platform X, Kamra criticized Ola Electric for failing to provide a clear resolution plan for ongoing customer service issues. The comedian’s latest comments come just a week after a heated online exchange between Kamra and Aggarwal, sparking a wider debate about Ola’s after-sales service and its treatment of customer concerns.

Kamra’s Critique of Ola Electric's Customer Service

Kunal Kamra took to social media to express his dissatisfaction with Ola Electric’s after-sales service, accusing the company of not addressing unresolved customer complaints. “Ola Electric hasn’t disclosed any plan to issue refunds or put an end date to current customer complaints,” Kamra stated, pointing out the company’s lack of communication with its customers. He further questioned whether the company even had a plan in place to handle the growing list of grievances.

Kamra specifically called on Bhavish Aggarwal to publicly share a clear roadmap for resolving these issues. His message also included a lighthearted jab, requesting a plan that doesn’t involve employing him.

Escalating Tensions Between Kamra and Aggarwal

The ongoing feud between Kamra and Aggarwal reached new heights after a prior exchange in which Kamra posted an image of Ola electric scooters parked outside an Ola store, implying dissatisfaction with the company’s service. In response, Aggarwal shot back with a sharp remark, suggesting Kamra should help fix the issues instead of complaining. “If you can’t help, then shut up and let us fix the real customer issues,” Aggarwal wrote.

The situation escalated with both Kamra and Aggarwal exchanging jabs. At one point, Aggarwal wrote, “Chot lagi? Dard hua? Aaja service center. Bahut kaam hai.” The comment, which roughly translates to, “Are you wounded? In pain? Come to the service center. There’s a lot of work,” came with an added jab about Kamra’s career, stating he would pay better than Kamra’s “flop shows.”

Kamra Challenges Ola’s Refund Policy

Kamra’s response was swift and direct, challenging Ola Electric’s refund policy. He raised the question of whether the company would offer full refunds to customers who purchased their electric vehicles within the last four months. “I don’t need your money; people who can’t get to work need your accountability,” Kamra retorted, shifting the focus away from the personal attacks to the broader issue of customer dissatisfaction.

Kamra urged Ola Electric to demonstrate its commitment to addressing customer concerns by offering transparent policies on refunds and after-sales service. His remarks resonated with many on social media, who have similarly voiced their frustrations with the company’s service.

Social Media Backlash Against Bhavish Aggarwal

Bhavish Aggarwal’s sharp responses to Kamra did not sit well with the public. Many social media users criticized Aggarwal for his dismissive tone and accused him of being rude and unprofessional in addressing customer concerns. “This isn’t how you treat feedback from customers or even critics,” one user commented, with others echoing similar sentiments about the company’s need for better customer engagement.

The backlash highlights a growing discontent with Ola Electric’s customer service, particularly around issues such as refund policies and complaint resolution. Despite this, there has been no formal announcement or statement from Ola Electric clarifying its position on these issues.

Ola Electric Faces Pressure to Improve Customer Service

The ongoing public spat between Kamra and Aggarwal has put Ola Electric under increasing pressure to address customer service concerns and provide clarity on its policies regarding refunds and complaint resolution. While Ola continues to grow in India’s electric vehicle market, its after-sales service and lack of communication with customers could pose significant challenges for its long-term reputation.

With growing calls for transparency and accountability, Ola Electric will need to step up its efforts to resolve customer complaints and ensure that its service standards match its ambitions in the rapidly expanding electric vehicle market.