Massachusetts examines Uber and Lyft over disability access

It has been reported that an examination has been launched by the Massachusetts attorney general’s office into catering of Uber and Lyft to people having disabilities. It could lead to more regulatory issues for the ride-hailing companies.

Both the companies have been accused of refusing service to the disabled people. The Massachusetts investigation could be for the first time, when a state attorney general is looking into the matter.

According to a spokesman for the AG’s office, the examination will be concentrating on knowing if the companies appropriately cater to people with disabilities, whether they are related to visual, physical or hearing. It will be observing the companies’ apps in addition to their vehicles, together with whether they offer cars, which are wheelchair accessible.

The probe concentrates on Massachusetts, however it could be connected to other states if their own inquiries are launched.

Regulators in California are looking forward to rider accessibility data from Uber, which is related to their efforts to know the influence of the company’s business. The company was fined by the California Public Utilities Commission with over US$7 million following it was not able to provide certain data, together with how many people with disabilities requested rides.

According to an Uber spokeswoman, “We regularly speak with disability advocates, policymakers and community members to talk about the ways we’ve worked to make Uber accessible to riders and drivers with disabilities”. She said that they have teams that concentrate on expanding that access further for the disabled people in Massachusetts and throughout the nation.