Google admits Gmail snag, says sorry

Google admitted on Tuesday a technical snag paralysed its email service for the last few days. The problem aggravated on Tuesday as thousands of users, unable to log in, flooded the internet with panic messages. "We're aware of a problem with Gmail affecting several users," Google said on its support site which is accessed by clicking on the 'help' icon at the top of a Gmail page. 

Over 100 million people use Gmail worldwide. "For the last two days, I am having trouble logging in," Anubhuti Garg, a graphic designer, said. 

A number of users DNA spoke to said they could not log in for most of Tuesday. "I was able to connect only at 6 pm," marketing consultant Sharad Shelar said. 

However, Google maintained the problem started only at around 4.30 am IST. "If you've tried to access your Gmail account today, you are probably aware by now that we're having some problems. Shortly after 9:30 am GMT our monitoring systems alerted us that Gmail consumer and business accounts worldwide could not get access to their email," an update on the Gmail's official blog read. 

A Google India spokesperson said the problem had been resolved for a majority of users. "We hope to have service restored for the remaining users very soon. We apologise for the inconvenience," he said.

Mayank Tewari/ DNA-Daily News & Analysis Source: 3D Syndication

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