Firstsource inks ‘Outsourcing deal worth Rs 145 crore’ with Idea Cellular

Firstsource inks ‘Outsourcing deal worth Rs 145 crore’ with Idea Cellular Global BPO services provider Firstsource Solutions, has informed that it has signed a five-year, Rs 145 crore outsourcing agreement with Idea Cellular, India's third-largest private telecom services provider.

Under the contract, Firstsource will provide a suite of customer management & interaction services including customer service, billing, new product information and plan details related interaction services to Idea from its centre in Coimbatore.

The company stated in a communiqué that it will provide these services for Idea's Kerala and Tamil Nadu customers in English, Malayalam and Tamil. Currently, around 12% per cent (around Rs 210 crore) of Firstsource's revenues come from India business, while 34% part comes from the telecom vertical. Ahead of positive announcement, the scrip of the company today settled the day with gain of Rs 1.25 or 5% at Rs 24.65 on BSE.