Caretel bags GSM call centre contract from MTNL

Caretel bags GSM call centre contract from MTNLCaretel, leading Indian BPO services provider, has been awarded a two-year contract by state-owned Mahanagar Telephone Nigam Ltd (MTNL).

The order has been placed to manage MTNL's in-bound call centre operations of the GSM network in Mumbai.

Caretel officials stated in a communiqué that the contract is for an initial 200 seats, and will assist MTNL to save costs and enhance profitability.

 As per the terms of deal, Caretel will provide MTNL multi-lingual voice and data support through its call centre. It will also offer billing support, outbound calling for lead generation, telemarketing and billing reminders.

While commenting on occasion, Mr. Amit Roy, CEO of Caretel Infotech stated, "We see great potential business in the Indian telecom market in coming days and would continue adding more names to the growing list of our clients around the country."

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