The Care Quality Commission (CQC) has asked the Granada House Care Home in St Pauls Road, Weston to take steps to improve care services following a surprise inspection by the watchdog.

The inspection of the care home was carried out after it was alleged that it was not providing care on acceptable standard in six criteria. It was found in the inspection that the care house was non-compliant in four criteria. During the inspection, the care home had minor failures in four ‘essential standards’. The CQC measures failures on scale of minor, moderate or major impact.

The management of the house claimed that it had complied with the North Somerset Council’s inspection standards during the previous visit of the officers. The care home provides care for upto 13 people who do not require nursing services.

The failure to meet the standards were relating to respecting and involving people who use services, the safety and suitability of premises, supporting staff and monitoring the quality of provision. The other standards, which were met by the care home, include delivering care and support that meets residents’ needs and protecting people from abuse.

The CQC has asked the management of the care home to provide a report to the authority within 28 days with details about steps its staff it is willing to take to meet the standards.